The call center is an office which handles a large number of requests. It is used by many customers for enquiring about the product and the services offered by a particular organization. There are various kinds of call center?s depending upon the task they handle. They are outbound and inbound call center?s which are responsible for making and receiving calls on behalf of clients. These call center?s make use of software?s that are adaptable and could easily satisfy their purpose. The best software?s include Freshdesk, Crazy call, Calabrio one suite, Primo Dialler, Parrot cloud call center, xCally Shuttle, call hub, Greenlight CRM, VICIdial, and UiPath.
1 : Freshdesk
Freshdesk is tracking software which is used to track and handle the issues related to the phone, email, chatting applications and media. This can be even installed on the mobiles for better use without any problems interrupting.
2 : Crazy call
Crazy call makes use of Artificial Intelligence in order to improve the overall performance and income by providing support to call recordings, call queue, workforce manager and much more.
3 : Calabrio
Calabrio is a UFO which is fully integrated and helps in making smarter decisions. It is responsible for transforming contact center into customer engagement center.
4 : Primo Dialler
Primo Dialler is responsible for improving outbound campaigns and for the performance of telesales. It improves the efficiencies and cuts down the cost to a major extent in integrating major business processes. It also handles large volumes.
5 : Parrot cloud call center
Parrot cloud call center supports unlimited predictive and blended calling so that more contacts can be reached in less amount of time and reporting through the live dashboard. It can be accessed from any corner of the world. Also allows the creation of groups so that teams can be managed easily and efficiently. Important calls can be recorded through call recording feature.
6 : xCally Shuttle
xCally Shuttle provides solutions for both inbound and outbound call centers. It provides user as well as base URL. It allows experiencing Single sign-on capability with the help of password. It is a powerful and straightforward cloud ticketing solution.
7 : CallHub
CallHub is simple to use and mostly used by large political parties as it is a tool for voice, call, and messages. This provides an easy way of communication with supporters. Also, this software supports campaigning through text messages which have more outreach than emails. Moreover, they provide information to the supporters regarding election details and also about their events.
8 : Greenlight CRM
Greenlight CRM helps to solve all the requirements of call center technology at once. This can be used efficiently with the scheme of monthly license. It provides better functionality and more productivity with peace of mind.
9 : VICIdial
VICIdial supports and capable of handling both inbound and outbound call centers along with emails and other applications. The extra benefit it provides is allowing customer website chat. This software provides free version and free Trial.
10 : UiPath
UiPath is a tool that imbrutes with web or desktop application. It results in higher productivity, a lesser number of bugs and less cost. It manufactures and trains the robots that work similar to a person in manipulating software.